The email can then be used to log in to your account or used to reset your password if you have forgotten it. Our Support team is able to confirm the account owner email registered to your Retail POS account after you have successfully passed an identity check. If the account owner is unable to access the account and/or you're unable to access the account owner's registered email to reset a password yourself, see the Account owner email section for more information. Our Support team is unable to reset your password on your behalf or provide you with a recovery password. For further information, refer to our Resetting your Retail POS (X-Series) password article. If you've forgotten your password or it is no longer working, you can reset your password from the Retail POS login screen. To confirm or change an employee user's email address and update their password, sign in to your Retail POS account as the account owner and navigate to Setup > Users. Try again." error message, you will need to reset your password or confirm you're using the correct username.įor account owner users, the username is always the registered email address, while employee users can use either an email address or a custom username. If you receive the "Incorrect username and/or password. Try again." error message, you will need to confirm the store URL with the account owner or contact our Support team for assistance. If you receive the "Store URL does not exist. ![]() ![]() We recommend entering these manually, even if you have previously used an auto-fill or password manager to log in. When logging in, you must enter the correct Store URL, Username, and Password. While the first step may seem obvious, it is important to confirm that you're using the correct login credentials. If you can't log in to your Retail POS account, you can take several steps to troubleshoot the issue and regain access.
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